Fortum, support assistant
30%+
faster answers to customer questions
An assistant that finds the right clause across contracts and policies, inside Fortum's own environment.
Custom software, MVPs, AI automation and agents: products your customers pay for and systems your team relies on. We keep building them with you as your company grows.
Most people come to us at one of four moments. Each has a clear first step.
You know what it should do, and you want real people using it soon.
We shape it with you and ship a first version people can use, typically in six to eight weeks, on a solid base that's ready for the next features and the next users.
First stepIdea to first version
Your team spends hours on work an AI agent could take over.
Reading and classifying documents, handling requests, answering routine questions, even agents that run a whole process and pass only the exceptions to a person. We find where AI makes the biggest difference, build it into your systems and keep it running.
First stepAI discovery sprint
The app works, but you don't know if it will hold up with your first big customer.
It works, and that's a great start. We make it ready for real users, real data and real money, then help you launch and grow it.
First stepLaunch readiness review
The list of what it should do next keeps growing, and your team can't keep up.
New features, integrations, more users, AI where it pays off. We join as your development team and build it with you month by month, whether it's a product you sell or a system your company runs on.
First stepGrowth team
A few things we've built and still look after.
30%+
faster answers to customer questions
An assistant that finds the right clause across contracts and policies, inside Fortum's own environment.
70%
faster legal case processing, from 48 to 14 hours
A team of AI agents that drafts, reviews and explains legal work, with every answer traceable to its source.
1,200+
SKUs managed, with labels printed on the packing line in under 7 seconds
Our own SaaS, built with AFL Laboratories, that translates chemical safety labels into 24+ EU languages and checks every phrase.
15+
processes brought under one system
Planning, line execution and reporting in one system, connected to the company's SAP.
4.1×
more candidates reviewed per recruiter per day
Screening, interview questions and billing for a recruitment product, built in three months on a privately hosted model.
93%
less time spent anonymizing CVs, from 25 minutes to under 2
A private pipeline that removes protected details from CVs in 15+ European languages, on EU-hosted infrastructure.
“We're delighted to cooperate with them.”

“AI agents will soon be part of every team. What matters is who leads them.”
At Awakast, experienced engineers make the decisions and AI agents do the heavy lifting. I'm an engineer myself, and I still build the agents that handle parts of our own operations. That's where we work out what works: how to split work between people and agents, how to check what agents produce and how to keep it secure. Clients get that know-how from day one, with an engineer who leads their project and is responsible for the result.
Kasper StasiakCEO, Awakast
We run Awakast itself on AI agents. They look after our websites, data, CRM and daily reporting, inside written rules about what they may do alone and what needs a person's yes. We bring the same way of working to your project: people make the decisions and answer for them, agents do the heavy lifting, and you get to results sooner.
Nothing ships without a person reviewing it.
An engineer reviews every decision and every change. Nobody learns the basics on your project.
Research, code, tests, documentation and monitoring get done faster, and people check all of it.
Approval steps, logs and EU hosting by default, so speed never costs you control.
From an idea to a first version people use, and onwards.
Make what you built with AI ready for real users, data and payments.
Automations, assistants and tools that save your team real time.
AI features and agents inside your product, built to hold up.
Web and mobile applications, backends, APIs and the integrations between your systems.
EU hosting, monitoring, tested backups and updates, so it keeps working.
We've built for industries where data is sensitive and decisions matter. That's why everything we ship is logged, reviewable and hosted in the EU by default.
Anyone can generate a first version. Making it something people rely on is the hard part, and it's our job.
Agents do the repetitive work. An experienced engineer owns the result, and you know who it is.
We prove it on our own company first.
Straight answers, before you have to ask.
“AI writes the code, and nobody really checks it.”
An experienced engineer reviews and approves every change before it ships. Send us your security questionnaire before you sign.
“It'll take months, and the bill will keep growing.”
Every stage has an agreed scope, budget and timeline before we start.
“An outside team won't understand how our business works.”
We start with the people who'll use it, not with the technology. That's how we built a production management system connected to a manufacturer's SAP and a support assistant for Fortum.